Unsubscribe and refunds

How to stop your subscription and how to ask for a refund, in plain words.

How to cancel

Send the keyword for your operator from your phone, or reach us by email. Cancelling by SMS takes effect right away.

Entel Users

Text SALIR to 2011 and your subscription is cancelled straight away.

Prefer email?

Send us an email at ayuda@protectyourphone-pe.com and we will assist you with cancelling your subscription.

  • Send from your registered mobile number
  • Cancellation takes effect immediately
  • No app or login needed

  1. Send the Keyword

    Text the opt-out keyword for your operator to the short code shown above.

  2. Get Confirmation

    You will receive an SMS confirming that your subscription has been stopped.

  3. You Are Unsubscribed

    Billing ends and no further charges are made to your mobile account.

Refund Policy

Refund requests are handled by our customer care team at ayuda@protectyourphone-pe.com.

30 days to request a refund after a charge

  • You can request a refund within 30 days of the date of the charge, without giving a reason.
  • Send your request by email to ayuda@protectyourphone-pe.com.
  • Include the mobile number that was charged, so we can find your subscription.
  • If you can, add the approximate date of the charge so we can locate it faster.
  • The refund is made within 30 days of your request.
  • It goes back to the same mobile phone bill or prepaid balance the charge was taken from.
  • Cancelling and requesting a refund are separate steps: cancel first if you want to stop future charges.
  • Questions about a charge? Write to ayuda@protectyourphone-pe.com and we will look into it with you.

Truecaller FAQs

Have questions about Truecaller? Here we answer what people ask us most about the subscription, activation and charges.

What do I receive with my Truecaller subscription?
With your Truecaller Premium Individual subscription you get, for one line, caller ID when there is information about the number, advanced spam blocking with your device's controls, spam lists that update automatically, the app with no ads, seeing who viewed your profile when the feature is available, and incognito lookups. Features can vary by operating system, device and app version.
How did I get subscribed to Truecaller?
You subscribed to Truecaller on our subscription page: you accepted the conditions, tapped AFILIARME and confirmed the subscription with your Entel line. Once the subscription is confirmed, you activate Premium in the app by verifying that same number.
Is there a charge for using Truecaller?
The subscription gives you access to the Truecaller Premium features while it is active. Yes, Truecaller operates a subscription model (Entel Postpaid: S./ 13.90 monthly, Entel Prepaid: S./ 2.00 daily), please refer to our pricing page for details.
What platforms does Truecaller support?
Truecaller works on Android phones and on iPhone. Some features depend on the operating system, the device and the app version. On iPhone, remember to enable Truecaller in Settings › Apps › Phone › Call Blocking & Identification.
How do I reach customer support?
Our customer support team is available to assist you. You can reach us through the 'Contact' page on Truecaller or email us at ayuda@protectyourphone-pe.com
How do I cancel my Truecaller subscription?
To cancel your subscription, you can do so by texting SALIR to 2011 (for Entel), or by emailing our customer care team at ayuda@protectyourphone-pe.com.